FREQUENTLY ASKED QUESTIONS

Appling to open an account has never been easier with our simple online form. Alternatively, you can download a paper copy here. If you have any queries, feel free to call or send us a message.

To obtain a quotation you’ll need to contact us. Useful information to have available includes: how many parcels you are shipping every week along with average weights and any specialist requirements you may have (e.g., liquids, secured or fragile goods)

Once you have opened an account with your local depot they will be able to advise you on how to use our online service.

There’s lots of information here about what we can and can’t carry.

There are two ways of getting a POD. Firstly you can log into the customer area to see all of your PODs. Alternatively for single consignments you can use the ‘Track Your Parcel’ form. If you are having difficulties obtaining your POD using either of the above methods please contact your local depot.

If you are a regular user of APC services you may find it helpful to register so that you can see several PODs at one time, for example all deliveries on a specific day, instead of having to type in the consignment information each time you send a job.

Logged-in users will also be given access to other relevant information from time to time. For example, if you use the APC Customer Connect software, you can download updates from this site. We will never pass your details to a third party.

Follow the instructions on the ‘sorry we missed you’ card/email notification and use the APC Called Tool or contact us to re-arrange delivery or to collect your parcel.  Please get in touch as soon as possible; parcels may be returned to the sender within three working days if you do not contact us.

If you have received a ‘sorry we missed you’ card or e card, and you prefer to collect an item, please contact us to verify that the item has arrived back there before going to collect it.  Parcels are available to collect between 15:00-18:00 on weekdays or 08:00-12:30 on Saturdays. You will need to bring the card we left and proof of your identity as well as confirmation of your address.

Items may only be redirected or left in a safe place with permission from the sender. For security and contractual reasons we cannot accept these instructions from a recipient until the sender has authorised us to do this. If you are expecting to receive an item and want it to be delivered to a different address or left in a safe place, please contact the sender who can in turn give us the authority to do this.

Please use the ‘Track Your Parcel’ form.

For deliveries to the majority of the UK we deliver on the next working day after the item was sent (this may vary in some locations). When an item is booked with APC Manchester, the sender will specify delivery from our range of services. This is normally for delivery by 9am, 10am, 12 noon or 4pm on the next working day (Monday to Friday). Delivery will be attempted between 8am and the selected delivery time.

A Saturday morning service is available to most areas, which is again arranged by the sender of the goods.

Rebooked deliveries will be attempted on the same service as originally chosen by the sender and for this reason, we do not offer the option to choose a timed or Saturday service when rebooking a delivery.  Upgrades (to a timed or Saturday service) would need to be arranged by the sender of the parcel.

Our terms and conditions of carriage are here.

Read more about our Goods In Transit Liability Cover here.

You can read our privacy policy here.